International Organization for Standardization is a worldwide federation consist of members of national standardization bodies from more than 140 countries.

ISO is a non governmental organization formed since 1947. ISO mission is to promote development of standardization which influence worldwide business process.

One of the standard arose is ISO 9000 (Quality Management System). ISO 9000 is introduced in year 1987 and has been revised several times, in year 1984 and the latest in year 2000

In the growing business condition these days, human resource is a resource which can not be replaced. According to this condition, criterion and standard used in selecting, developing and forming human resources inside the organization have to be stated precisely.

In order to provide this criteria and standard used in selecting, developing and forming human resources aligned with direction, goals and organization strategy, it is compulsory to owned a good and informative documentation. Competency model will be able to answer the requirement of the documentation

Competency model will provide an overview, direction and clear standard in selecting, developing and forming human resources inside the organization

Project Management is the application of knowledge, skills, tools and techniques to project activities in order to meet or exceed stakeholder needs and expectations from a project.

Meeting or exceeding stakeholder needs and expectations invariably involves balancing competing demand among:

Scope, time, cost and quality

Stakeholders with differing needs and expectations

Identified requirements (needs) and unidentified requirements (expectations).

The term Project Management is sometimes used to describe an organizational approach to the management of ongoing operations. This approach, more properly called management by projects, treats many aspect of ongoing operations as projects in order to apply Project Management to them

A good company has to be established based on a group of values appropriate with organization’s philosophy. The basic values of an organizations called “Core Values”. With Core Values appropriate to organization’s philosophy, every employee working in the company will owned values and paradigm aligned with vision, mission and goal of the organization.

To be able to effectively implement Core Values, this core values have to be articulated and interpreted into another form which more concrete so could be understood and socialized effectively through all organizations

A solid and effective company needs a good spirit to motivate each individual member, to provide good services between one section (group) to another section, according to its capacity, responsibility and authority.

Not all groups in a company have the same spirit to provide the best services to their internal customer, which is the other groups. Often, only because of a little miss-communication or in appropriate internal complaints handling between groups in a company, causing an acute problems that significantly affect product or service quality that is going to be received by the company’s external customer

Benchmarking is the most cost effective way of introducing best practices to your organization.

Companies are turning to the Internal Audit function to help ensure that the risk management process, the overall control environment and the effective performance of business processes are consistent with management’s expectations.

The best audit departments have shifted from detection of business control breakdowns to providing solutions for business control improvement

Internal Control is an old topic that has become populer again recently since there were some scandal in other countries and in Indonesia. With this training, the participant including the management will understand the importance of internal control and how to apply it according to the standard of Committee of Sponsoring Organization of the Treadway Commission (COSO).

The essential element of MANAGING SUSTAINABLE PERFORMANCE is the understanding that organization itself is a living organism, containing people as the “soul” and needed to be managed to give value to the business and it is everybody’s responsibility in the organization to do that.

MANAGING SUSTAINABLE PERFORMANCE will give the broad understanding of the organization’s People Management strategy, and builds the foundation of knowledge for implementing the People Management strategy throughout organization.

Managing Personal Impact is a program designed by Australian National University Canberra, that explain the role and responsiblity of a leader especially the "Future Leader" including the effect that will happen.