Balanced Scorecard is a strategy articulation that can facilitate in communicating organization business strategy, measuring strategy implementation and providing a set of measurement tools that give fast and comprehensive about the organization business to the top management

“With a simple framework we can begin to make sense of the world and we can change that framework as the world changes” John Naisbitt

Quotes above reflecting a relationship between an ever changing environment and the need for a simple structure to facilitate an organization in understanding the complexity of a change.

Change is situational, different from one organization to another organization. Change affects all levels within an organization. The key success factor of a change process lays on strategy and activity developed for enabling change in both organization and individual site.

Many organizations in Indonesia have a long success story, both in profitability and growth. However along with the globalization trend in Indonesia, organizations are facing tighter competition with the incoming of products/services from various countries in the world that is even faster, better and cheaper.

How can we compete and grow in this condition? What did the world class organizations do, so they can achieve such a tremendous performance in the even tighter business competition these days?

And the answer will be:

- Creating a focus for the future.

- Focusing on understanding of customer’s needs.

- Building commitment and utilize human resources to contribute for the success of the organizations business.

- Continually follow the business trend.

- Improving organization’s competitiveness by defining the organization’s culture and values that have comparative and competitive advantages.

In this era of full competition, only strong organization will survive, so is crucial to have a clear organization structure and quality system. The organization structure and quality system in an organization have to be well documented to give maximum benefits to every stakeholders within the organization.

A documented management system combined with “Elimination, simplification and focus” concept will act as a clear basis for organization in performing continual improvement through out its existing working process.

If it is well and correctly conducted, this Quality System Documentation will be a very powerful means to preserve the consistency of working process implementation in producing products and delivering services according to the standard set by the organization.

According to research in some countries, 48% of employees did not get a regular feedback about his performance, while 59% of employees surveyed no longer believe that management appreciate their work.

What cause this management disability to give necessary feedback to employees? And what cause employees not to trust their management regarding their performance?

One of the answer about this reality is because there is no performance management system that can measure employee productivity and performance.

One of the important issues in the world of Human Resources development nowadays, is this Performance Management System. This system not only works for creating a good reward system process for employees in the organization, but also works for accurately defining core competencies needed to be succeed in a certain position and mapped an objective career path system. It can also facilitate a fair employee evaluation based on a real and measurable capability.

Learning Organization is defined as an organization which continually develop its capacity to create a desired future.

Learning Organization is necessary mainly when a change process was implemented in an organization. In a change process often we encounter resistance, caused by fear of threats that could affect various attitude, traditional custom and relationship established within an organization.

Only by understanding obstacles of change and creating a learning environment, an organization can develop a change strategy that could overcome resistance with the best approach and solution. Learning Organization will overcome resistance openly and not denying that there is no resistance of change.

Every individual within an organization with his/her own capacity must have contribution to the organization’s sustainability and performance. Combining individuals with various capacities through an effective team work development will give greater contribution to the organization.

Not all groups within an organization is an effective team. An effective team is a group of individuals which work together with trust to each other, responsibility and the same believe that the best way to get to their goal is through team work.

Recruitment is the first key in human resources development in every organization. A good recruitment methodology, will assure the availability of a high quality human resources, which is required by every organization.

Until now, many organizations are not taking their recruitment process seriously. Many organizations that still doing their employee candidates recruitment like “buying a cat in a sack” without considering the methods used.

The targeted selection and interview method is a method which is a complementary to other employee selection methods that we know. This method is useful for focusing questions in a new employee interview process, to be a clearly targeted, measurable and planned process. So, the interview process which is usually done without a clear direction become better and more structured.

This method is also useful in doing existing employee competency assessment.

In the business environment situation now days, the ability to conduct good presentation is a requirement that can not be separated from day to day working activity and almost every business professionals aware about this. Unfortunately, most people are afraid to speak in front of a public.

Benefit achieved from good presentation skill is the ability to communicate ideas to other people. A good speaker use speeches as a way to communicate his/her idea and get the benefit of it. A bad speaker may have the same good ideas but never be able to implement it because other people can not understand his/her vision to realize those ideas

An Infrastructure and plan exist to develop awareness towards vision and targeted business strategy, to communicate strategy towards achievement of these goals and support ownership of processes and results